Game production // ゲーム制作

Experience

Producer / QA Lead / Audio Designer - 0+X (May 2022 - 2023)

Producer, QA Lead

Produced, and coached the team for development process of video games as part of video game developers consultants side projects at the company.
Creating an atmosphere of collaboration, safety, and friendliness within the team while promoting a high degree of resilience
QA Lead. Led the process or quality assurance ensuring repeated sessions of on-site and remote gameplay tests and other sessions for feedback loop between developers and the userbase.
Managed sprints, deadlines, scrums, budgets, schedules, and resources, including coordinating communication between team members, assistance to the team in removing obstacles, and maintaining a high level of focus through use of various tools for project management such as JIRA
Collaborated with designers, programmers, artists, and other team members to identify and resolve development issues, resulting in successful launches of games. For our projects at 0+X we use consultants on and off current projects, and I contracted and outsourced any outside work we do not have expertise for such as artists.
Encouraging the team to embrace learning and to engage in rapid experimentation to foster growth and development.

Audio Designer/Programmer

Designed and implemented audio assets, music and sound effects for video games, using industry-standard software and tools
Worked collaboratively with the development team to create an immersive rhythm game experience that aligned with the game's design and story.
Conducted extensive playtesting to ensure that audio assets and sound effects were effective, clear, and enhanced the overall player experience.

Technical Sound Design / Sound Design / Composer - Freelance (May 2019 - present)

Sound Programmer/Technical Sound Design
Fluent in Audio Engines such as FMOD/WWISE/ELIAS
Implementation via scripting/programming, Primary: C# Secondary: C++
Experience using Unity/Unreal
Digital, acoustic or programmed instruments and sound effects used for sound design and music
Audio/Music director and team leader experience to ensure the best of all competencies in the team

Team Lead - Epic Games - 5CA / Epic Games (May 2020 - Sep 2021)

5CA is a global outsourcing partner that specializes in QA and providing remote customer experience solutions, fan-made agents, tech solutions, and data insights to clients in the gaming and entertainment industries. With over 24 years of experience in the field and a 100% work-from-home model since 2005, 5CA's fan-made teams provide support to some of the biggest names in gaming, offering a level of passion and expertise that sets them apart from the competition. In addition to its dedicated agents, 5CA also offers a range of tech solutions and actionable data insights to help clients improve their customer support services. The company values innovation, diversity, and teamwork and is committed to providing exceptional customer service.

Optimized team satisfaction, performance, and quality based on KPIs
QA Lead working closely with developers on games such as Fortnite and Rocket League
Motivated the team to give their best performance and coached them to do better each day
Interviewed applicants and onboarded new agents, introducing them to the company/team, project, culture, and tools
Trained the team on company systems/tools, soft skills, and channel-specific skills
Monitored team metrics to identify trends and bring them up to the operations manager

Games Specialist Agent - 5CA / Epic Games (May 2019 - May 2020)

Handled CX Customer Service Escalation/Specialist Agent mainly towards the Japanese Market, English Secondary
QA specialist working closely with developers on games such as Fortnite and Rocket League
Reported and tracked bugs and issues in Trello/Jira
Performed qualitative testing on multiple platforms
Identified quality flaws in client products and tools and communicated accordingly
Provided valuable feedback on client games/products and participated in discussions relating to all aspects of user experience